IT Application Support Analyst (Level 3) – Supply Chain Finance
Summary:
A global financial institution is seeking a Level 3 Application Support Analyst to support production applications across Front, Middle, and Back Office functions within the Supply Chain Finance domain. This role acts as the technical bridge between Level 2 support and development teams, driving incident resolution, root cause analysis, and problem management in a high-availability banking environment.
Responsibilities:
- Support Level 2 teams in identifying root causes of production issues and proposing workaround, interim, or permanent fixes
- Collaborate with business analysts, technical support, and development teams to complete RCA and fix proposals
- Work with product owners and stakeholders to prioritize problem tickets and scope releases
- Analyze incident/service request patterns to implement permanent solutions and reduce recurrence
- Identify opportunities to automate repetitive manual tasks
- Monitor application performance and coordinate with Level 2 teams on optimization efforts
- Support production releases and go-live activities, including user sanity checks, sign-off, and post-go-live monitoring
- Perform complex data fixes requiring manual intervention, following formal Change Management processes
- Ensure strict adherence to organizational policies and compliance standards
- Contribute to technical design reviews and support solution design for new business requirements
Qualifications/Requirements:
- Graduate degree in IT, Computer Science, or related field
- Up to 10 years of total IT experience, with 4-5+ years specifically in IT Support Analyst roles; prior experience as a developer, technical designer, or similar technical role is a plus
- Strong functional and business analysis skills, with the ability to bridge business/operations and IT
- Functional experience in Supply Chain, Trade Finance, or Electronic Invoicing applications preferred
- Familiarity with data formats/standards: XML, SWIFT, EDIFACT, ISO20022
- Experience with functional solution design for large-scale web applications and microservices, including APIs and REST integrations
- Understanding of security concepts: SSL/TLS, PKI, certificates, and authentication solutions
- Hands-on experience with Unix/Linux, job schedulers (Crontab, Autosys, Quartz), and tools such as ServiceNow, SharePoint, and JIRA
- Hands-on experience with RDBMS (Oracle), SQL/PL-SQL
- Working experience in production support, incident analysis, and RCA documentation
- Experience with Java/J2EE, middleware (WebSphere/WebLogic), Spring/Spring Boot, and front-end frameworks (Angular, Bootstrap)
- Familiarity with Agile and Waterfall SDLC environments involving multiple stakeholders