IT Service Delivery Executive /Lifecycle Support Services (LSS)

We are looking for an IT Service Delivery Executive to coordinate and oversee the operations, maintenance, and continuous improvement of mission-critical IT systems. You will work closely with technical teams, customers, and vendors to ensure reliable service delivery, SLA compliance, and operational excellence across production and disaster recovery environments.

Key Responsibilities

• Coordinate Lifecycle Support Services (LSS) activities, ensuring service delivery meets contractual SLAs and performance standards.

• Oversee day-to-day application, infrastructure, and database support activities.

• Manage incident escalations, problem resolution, change requests, and preventive maintenance schedules.

• Work closely with technical teams and vendors to resolve operational issues and improve service reliability.

• Act as a key point of contact for customers, stakeholders, and external service providers.

• Monitor service performance, SLAs, KPIs, and drive continuous service improvements.

• Coordinate security compliance, vulnerability remediation, audits, and governance activities.

• Support Disaster Recovery (DR) planning, testing, and business continuity readiness.

• Prepare service reports, operational dashboards, and management updates.

• Assist with resource planning, budgets, vendor performance, and operational governance.

Requirements

• Bachelor's degree in IT, Computer Science, Engineering, Information Systems, or related discipline.

• Minimum 2 years of experience in IT service delivery, project coordination, lifecycle support, or IT operations.

• Good understanding of ITIL/ITSM processes, including incident, problem, and change management.

• Familiarity with enterprise IT infrastructure, applications, cloud environments, and system operations.

• Experience coordinating technical teams, vendors, and customer stakeholders.

• Knowledge of cybersecurity, compliance, risk management, and disaster recovery processes.

• Strong organizational, reporting, communication, and problem-solving skills.

• Proficiency in Microsoft Office and project management tools.

• Experience in government, managed services, or mission-critical IT environments is advantageous.

• Certifications such as PMP, CITPM, ITIL, or equivalent are a plus.

Working Arrangements: Availability for occasional after-hours maintenance, critical incident support, and disaster recovery exercises may be required.