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System manager

Overview

We are looking for an experienced System Manager to lead the operations, maintenance, security, and lifecycle management of mission-critical IT infrastructure supporting public sector systems. You will manage engineering teams and vendors while ensuring high availability, operational resilience, and compliance with Singapore Government ICT requirements.


Key Responsibilities

  • Lead system operations, maintenance, and support across enterprise infrastructure and platform environments.

  • Manage system availability, performance, capacity, SLA compliance, and technology lifecycle planning.

  • Lead incident, problem, change, release, and configuration management based on ITIL practices.

  • Oversee patching, vulnerability remediation, system hardening, security reviews, and technical risk management.

  • Manage backup, Disaster Recovery (DR), Business Continuity (BCP) and recovery exercises.

  • Ensure compliance with IM8, GCC, PDPA, cybersecurity policies, and government audit requirements.

  • Provide technical oversight for infrastructure upgrades, architecture changes, migrations, and technology refresh initiatives.

  • Manage vendors, support contracts, operational deliverables, and service performance.

  • Lead and mentor System Engineers and infrastructure support teams.

  • Provide management reporting on service performance, risks, incidents, capacity, and compliance.


Requirements

  • Degree in Computer Science, Information Technology, Engineering, or related discipline.

  • 10+ years of infrastructure/system management experience, including 5+ years leading technical teams or vendors.

  • Strong experience with Windows Server, VMware, storage, backup/recovery, monitoring, and enterprise infrastructure.

  • Experience with Microsoft Azure, hybrid cloud, and GCC environments is highly desirable.

  • Good understanding of infrastructure security, vulnerability management, DR/BCP, and ITIL processes.

  • Experience supporting Singapore Government, Defence, Healthcare, Statutory Boards, or regulated environments preferred.

  • Strong leadership, vendor management, stakeholder communication, and problem-solving skills.

  • Certifications such as ITIL, Microsoft Azure, VMware VCP, CISSP/CISM, or PMP are advantageous.

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